Support
We're here to help you get the most out of Nexting.
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For questions, bug reports, or feature requests, reach out to us:
We typically respond within 24 hours.
Frequently Asked Questions
How do I pair my Nexting PIN?+
Turn on your Nexting PIN and open the app. Go to Settings > Device and tap "Scan for Device". Your PIN should appear within a few seconds. Tap to connect.
Which AI models does Nexting use?+
Nexting supports multiple frontier AI models. The specific model can be configured in your account settings or through the OpenClaw gateway if you're using the self-hosted option.
Does Nexting work without the hardware PIN?+
Yes! You can use the Chat tab in the app to interact with the AI assistant using your phone's microphone, even without the hardware PIN connected.
What is "My OpenClaw" mode?+
My OpenClaw mode lets you run the AI backend on your own computer. The Nexting app connects to your personal OpenClaw gateway through our relay service. This gives you full control over your AI setup.
How do I update my Nexting PIN's firmware?+
Firmware updates are delivered through the app. When an update is available, you'll see a notification in the Settings tab. Follow the on-screen instructions to update.
Is my voice data stored?+
Audio is sent to speech recognition so we can turn it into text. If a take produces real text, we also keep that clip in Voice History for up to 30 days so you can replay it. Empty recognition is not saved. You can delete clips in History. See our Privacy Policy for full details.
How do I cancel my subscription?+
App Store: Settings → Account → Manage Subscription, or Apple ID → Subscriptions. Turn auto-renew off at least 24 hours before the period ends. Website: billing page → manage in Stripe. Deleting your Nexting account does not cancel auto-renewal.
How do I delete my account?+
On iPhone or Android, go to Settings > Account > Delete Account. This removes the Nexting account and Nexting-held data. It does not cancel Apple or Stripe auto-renewal. Cancel billing first if you do not want further charges. Nexting for Mac does not delete the account from the Mac window.
System Requirements
- iPhone: iOS 17.0 or later
- Mac: macOS 14 or later
- Bluetooth: BLE 5.0 compatible device
- Internet: Active internet connection required for AI responses